Order And Return
At Ratis Homemade we continuously focus to deliver the best products and shopping experience to you. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. Ratis Homemade reserves the right to limit returns, refunds or exchanges at any time, for any reason.
You may return the product only if request is made within hours 48 hours from receipt of material and also not later than10 days from date of order. We reserve the right to reject your request or refund after 10 days. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
- All items to be returned must be unused and in their original condition. The original boxes, packaging should be intact. You must preserve the packing in original condition and the product returned must be in similar condition at time of receipt and should not have been installed, used or have any signs of fitment.
- In the case of item’s fault claim, decision will be taken after inspection done by the manufacturer or certified organization.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you.
- No returns will be accepted if there is any damage/defect which is not covered under the manufacturer’s warranty.
- You will be responsible for paying shipping costs for returning your item.
- Shipping and finance (gateway) costs are non-refundable.
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once your return is received and inspected, we will send you an email to intimate you that we have received your returned item. We will also intimate you of the approval or rejection of your refund.
- If it is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 days of our approval.
- In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it was originated.
- We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: : We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups
- follow these steps to claim Replacement/Refund without any hiccups
- Give us a call on Phone: +91 9816952400
- or drop an email at email@example.com within 48 hours of delivery. You may return the product only if request is made within hours 48 hours from receipt of material and also not later than10 days from date of order. We reserve the right to reject your request or refund after 10 days.
- Register your complaint by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
- Please pack the product back in its packing and mention the following details √ Order #: Number generated at the time of order Placement. √ Reason for Return: Please choose a reason from the below mentioned list
- Defective Product
- Damaged Delivery
- Incorrect Product Delivered
You have to return it to the following Address:
Fat Plate Restaurant, Shaminala, Shuru Road, Manali. H.P 175143
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you.